POSTAGE RATES ARE GOING UP MAY 14TH.  THERE HAS NEVER BEEN A BETTER TIME TO SIGN UP FOR EVANS NATIONAL BANK'S SECURE, FREE ONLINE BANKING WITH FREE ONLINE BILL PAY SERVICE.  SIGN UP TODAY! 

With our new security feature, we've got your back 24/7! 

Evans National Bank is proud to introduce Wingman, a free service designed to make your Online Banking experience more secure than ever.  Wingman watches for uncharacteristic or unusual behavior involving your account.  If something out of the ordinary is detected, the system asks you to verify your identity. (Scroll down to Frequently Asked Questions.)

Wingman is easy to set up and once completed provides you with an added layer of protection 24/7. Learn more by visiting your branch, or calling our Customer Service Department toll-free at 1.866.310.0763 or 716.926.3313 locally.  The added security benefits of Wingman are just one more way Evans National Bank demonstrates "We Care and We Show It!"

Get convenient access to your account balances, easily transfer money between your checking and savings accounts, make Evans National Bank loan payments, order U.S. savings bonds and more! For more information, click here.

For our business customers, we also offer our Cash Manager module. You can view or print transactions, transfer funds between your business accounts here at Evans National Bank and accounts at other financial institutions, make tax payments, manage your payroll, and more! It's your window to making split-second cash management decisions.

Wingman Frequently Asked Questions  

Why is my Online Banking experience changing?
In order to make your online banking experience as secure as possible, Evans National Bank is introducing a new security feature. Most of the time your Online Banking experience will appear to be the same as it was before; only now you will have an extra layer of security working behind-the-scenes to protect your account.  The new security will prompt you to verify your identity before continuing when logging into Online Banking or if uncharacteristic behavior is detected. 

Do I need to change my login and password?
No. 

What is this new security service?
As an Evans National Bank customer, you have established typical Online Banking patterns: the types of transactions you conduct, from where and when. If we detect activity that does not seem like your typical behavior, we will prompt you to further verify your identity.  This will allow us to ensure that it is actually you logging on to your online account and not someone else.   

How do I sign up for this new service?
You will be prompted when you log into Online Banking or when you log out of Online Banking to create your security profile. This will include choosing several security “challenge” questions that only you will know the answers to, as well as supplying phone numbers where you can be reached while banking online.  It’s as easy as that! 

How much will it cost?
It is a free service provided by Evans National Bank to all our Online Banking customers. 

How does it work?
If unusual or uncharacteristic behavior is detected, you will be asked to answer one of your pre-selected challenge questions.  If you are unable to answer the question, you will be asked to answer an automated phone call.  You may also be prompted to answer a challenge question when you log into Bill Pay. 

What is unusual or uncharacteristic behavior?
Unusual or uncharacteristic behavior is anything that appears out-of-the-ordinary compared with how you normally bank online and where you normally bank online. For example, if someone tries to sign-in with your user name and password from a computer in a foreign country shortly after you logged off from your normal computer at home, the system would be triggered to verify your identity. 

How is the system able to detect unusual or uncharacteristic behavior?
The system takes into account various factors such as the computer you typically use to access you account, the typical security settings on your computer, transaction patterns you usually make, etc.  It uses such factors to create your unique security profile. Using your security profile, the system compares logins from other computers, other locations and unusual transactional patterns to determine security triggers. 

When will I be asked to answer my “challenge” questions often?
When logging into Online Banking, you will only be asked for more information when unusual or uncharacteristic behavior is detected. Usually, these are very rare occurrences. However, you may be asked to answer a “challenge” question when logging into Bill Pay. You will also ask to re-verify your identity once a year. 

How do I know Wingman is working?
Once your security profile is in place, the system will operate automatically. This means you are protected every moment – when you are online and more importantly, when you are not.  

When will my phone number be used?
You will be given three chances to answer two or your three “challenge” questions, if you are unable to answer the questions, the system will place an automated call to you.  Once you answer the call, you will be prompted to enter the code that will appear on your computer screen at that time in order to verify your identity.  Your phone numbers will not be sold to a third-party, nor will they be accessed from your profile to contact you about third-party products or services.  

How many phone numbers should I provide?
We recommend that you provide at least one but you can provide up to three. If we need to verify your identity, you will be able to select which of the three numbers we should contact you at.  You can also opt-out of providing a phone number. 

What if I need to change my phone number?
If you need to change your phone number, please contact customer service toll-free at 1.866.310.0763. 

What if I cannot be contacted at any of the phone numbers listed?
If you cannot be contacted at any of the phone numbers listed, and you are unable to answer your “challenge” questions after three tried each, you will be instructed to contact Customer Service toll-free at 1.866.310.0763. 

Will I frequently have to reestablish my profile?
No, but you may occasionally be asked to verify that your information is up-to-date during your Online Banking session. 

Is my personal information safe?
Yes.  In fact your personal information is safer than ever before because we are verifying it is really you and not an unauthorized user trying to access your information. 

How will Wingman help prevent online fraud?
If your user name and password are stolen, the thief would have to be able to answer your “challenge” questions correctly or answer a call at one of your telephone numbers before being able to access your account, or complete a transaction.  If the thief is unable to provide this information, access to your account will be blocked. This added layer of security helps us protect your online account 24/7. 

Was my account unsecure before?
No, not at all!  In fact, Evans National Bank has never experienced an Online Banking security breach.  However, the new Wingman technology is now available to add an additional layer of protection to your account security.  It is a valuable, free benefit. 

I check my account often, wouldn’t I know if something unusual showed upon on my account?
It is great that you check your account frequently!  Wingman helps to prevent incidents from ever happening in the first place, which is better than having to deal with an incident after the fact. 

I already have anti-virus and a personal firewall.  Why do I need this?
We are glad to hear you use anti-virus and a personal firewall.  Be sure that you keep both programs current for the best possible protection against viruses and hackers.  Wingman also protects against other kinds of threats such as a stolen user name and password.  It works with your other personal security programs but it does not replace them.